FAQs

ORDERING PROCESS

I really like to see a sample of the invitation in person. Can I order just one for review?
Absolutely! Just order what you like via our Etsy page, and we'll send a general sample out for your review.

When should I place an order?
As a rule of thumb, invitations are sent to your guests 6-8 weeks before your wedding to allow time for guests to RSVP. This means you should start the invitation order process about 10-12 weeks prior to your wedding.

I started this process too late. Can I get a rush order?
Sometimes life gets busy, and deadlines are missed. We do allow for a certain number of rush orders to accommodate those who need to expedite their orders. Please contact us directly if you need a rush order.

What are the fees to the rush order?
Depending on how close it is to your event, and how complex the order is, it is an additional 25%-50% of the total balance.

I already know which invitation design I want. How do I get started? 
Submit a deposit to reserve your spot on our calendar. Then fill out the customization form. You can find both items by clicking here

CUSTOMIZATION

Can I get a sample of the invitation with customized wording or colors?
We will do what we can to accommodate. However, please note that for certain designs such as letterpress, you will receive an actual invitation of a past clients as a sample. Depending on what we have on hand at the time of your order, we will try to accommodate. If we don't have your requested custom color paper stock available, we will send you what we have available, but will include swatches for your review.

Once I submit my non-refundable deposit, what do I do? 
Choose your paper, envelope and ink colors, and any font styles you're interested in. Let us know what your preferences are by filling out the Invitation Customization Form. You will find the Paper Color & Ink Swatches here

Can I make any changes when I receive my proof?
Yes. You receive 3 rounds of revisions and changes at no charge. Any additional changes made after the third round of revision will be charged at $25 per additional round. Revised proofs are usually sent 24-48 hours after request. (Please be mindful that additional changes may delay the production timeline.)

How do I place an order that I want customized?
Add the item you like to purchase, and change the quantity in the cart. Indicate the customization you like in the special instructions box. 

Can I use a different font than what's on the invitation?
In most cases, we can replace a font for you at no charge. If we need to purchase a font, the price of the font will be added to the final balance.

Can you print in a different language?
As long as the text is provided in a digital format, we can print in a different language. We just ask that you proofread on your end at the point of the proofs to make sure nothing is lost in translation. 

Can I add my own monogram or artwork to the invitations in place of your designs?
Certainly. The artwork replacement fee is $25. Please note that the monogram or artwork must be in a compatible file format. Contact us if you need assistance.


SHIPPING

How long does it take to receive my stationery once the order is placed?
Depending on the quantity and complexity of the order, it will take anywhere from 3-5 weeks from final approval and final payment. Orders will not be released for shipment if final payment has not been made.

How is the order shipped?
All orders are shipped via USPS, USPS Priority, UPS or FedEx with tracking information provided.

International orders depending on destination is usually shipped by USPS International Priority.

How much is shipping?
Shipping fee is a flat fee determined by the amount of the order. 

What happens if an order gets lost in the mail?
This shop is not responsible for delay of shipment due to postal issues once it is shipped out. We will however, make every effort to provide you with timely delivery, and provide you with tracking information of your order.

This studio assumes no responsibility for incorrect addresses given at the time of shipment, nor for shipments in or outside of the U.S. shipped via USPS that are lost. If a shipment is returned to us for incorrect address, the buyer will be responsible for any additional shipping fees associated with the reshipment of an order.

What about international shipping?
For shipments to an address outside the U.S., please be advised that we cannot guarantee any times, so please order early, in case the shipment is held up in customs. 


DETAILS & EXTRAS

How much postage do I need to mail out the invitations?
On average, our invitation sets weigh in at under 2 ounces. To be sure, please take a sample to your local post office and have it weighed. Depending on the amount of inserts and details, you may need a different amount. 

What is hand-canceling?
Hand-canceling is a manual stamping process done by the post offices that cancels out postage to prevent it from being reused. It is often requested of formal mail, so it does not have to be fed into a machine, where it risks being damaged. Most post office will not have an issue if you request your invitations to be hand-canceled.