FAQs

ORDERING PROCESS

I really like to see a sample of the invitation in person. Can I order just one for review?
Absolutely! Just order what you like, and we'll send it out to you.

When should I place an order?
As a rule of thumb, invitations are sent to your guests 6-8 weeks before your wedding to allow time for guests to RSVP. This means you should start the invitation order process about 10-12 weeks prior to your wedding.

I started this process too late. Can I get a rush order?
We realize sometimes life can get busy, and deadlines are missed. We do allow for a certain number of rush orders to accommodate those who need to expedite their orders. Please contact us directly if you need a rush order.

What are the fees to the rush order?
Depending on how close it is to your event, it is an additional 25%-50% of the total.


CUSTOMIZATION

Can I get a sample of the invitation with customized wording?
Yes. If you are interested in a sample with your information, just provide us with the information at check out.

Can I get an invitation with custom colors?
Depending on what we have on hand at the time of your order, we will try to accommodate. If we don't have your requested custom color paper stock available, we will send you what we have available, but will include swatches for your review.

Can I make any changes when I receive my proof?
Yes. With regards to revisions, you receive 3 rounds of revisions and changes at no charge. Any additional changes made after the third round of revision will be charged at $25 per instance. Revised proofs are usually sent 24 hours after request.

Are your designs customizable?
Yes, the designs can be customized. 

How do I place an order that I want customized?
Add the item you like to purchase, and change the quantity in the cart. Indicate the customization you like in the special instructions box. 

You can customize the following component: 

  • font style

  • font color

  • invitation top layer color

  • invitation backing layer color

  • envelope color

  • pocket folder color

  • ribbon color

What are my font choices?
Visit our Customization page to view our standard font collections.

I like a font that isn't on your list. Can I use that font instead?
Custom fonts can be used, but will be charged a $25 font replacement fee per instance.

How do I pick a font color?
To choose a font color, please click here and adjust the color picker until you find the color you prefer. Make a note of the color value that is on top of the color picker. Please put the color value in the special instructions box on the check out page when you place the order. 

What color envelopes and pocket folders do you have available?
We have a large collection of stocks available. Please visit our customization page to view our standard swatches.

Do you have any other paper stock and envelope colors available?
We do. Aside from our standard colors, we have a variety of colors available. Just contact us and let us know what you're looking for. However, due to timing and availability, please note that custom orders for stock and envelopes usually take longer than normal. 

Can you print in a different language?
As long as the text is provided in a digital format, we can print in a different language. We just ask that you proofread on your end at the point of the proofs to make sure nothing is lost in translation. 

Can I add my own monogram or artwork to the invitations in place of your designs?
Certainly. The artwork replacement fee is $25 per suite. Please note that the monogram or artwork must be in a compatible file format. Contact us if you need assistance.


SHIPPING

How long does it take to receive my stationery once the order is placed?
Depending on the quantity and complexity of the order, it will take anywhere from 3-4 weeks from final approval and final payment.

How is the order shipped?
For smaller orders, or orders within the NY tri-state area, shipping is usually done by USPS first class or Priority Mail.

Domestic wedding orders will arrive via UPS Ground or FedEx with tracking information provided. Orders within the NY tri-state area will arrive USPS.

International orders depending on destination is usually shipped by USPS International Priority.

How much is shipping?
For orders in the U.S., the shipping fee is a flat fee determined by the amount of the order. 

What happens if an order gets lost in the mail?
This shop is not responsible for delay of shipment due to postal issues once it is shipped out. We will however, make every effort to provide you with timely delivery, and provide you with tracking information of your order.

This studio assumes no responsibility for incorrect addresses given at the time of shipment, nor for shipments in or outside of the U.S. shipped via USPS that are lost. If a shipment is returned to us for incorrect address, the buyer will be responsible for any additional shipping fees associated with the reshipment of an order.

What about international shipping?
For shipments to an address outside the U.S., please be advised that we cannot guarantee any times, so please order early, in case the shipment is held up in customs. 

 

DETAILS & EXTRAS

How much postage do I need to mail out the invitations?
On average, our invitation sets weigh in at under 2 ounces. To be sure, please take a sample to your local post office and have it weighed. Depending on the amount of inserts and details, you may need a different amount. 

What is hand-canceling?
Hand-canceling is a manual stamping process done by the post offices that cancels out postage to prevent it from being reused. It is often requested of formal mail, so it does not have to be fed into a machine, where it risks being damaged. Most post office will not have an issue if you request your invitations to be hand-canceled.